Communications Training
Presentation Skills, including Sales Presentations
- Identify audience needs, sensitivities, objections
- Frame your action objective so you ask for what you need
- Organize and structure for attention and retention
- Use anecdotes, examples, humor to enliven
- Manage non-verbal communication professionally and cross culturally; deliver with credibility and responsiveness
- Manage the message; the art of persuasion
- Use media to enhance and support
- Control group dynamics, field question/answer
- Work with small and large groups
- Provide video, written and verbal feedback
Influence:
- Assess your individual capacity for influence
- Master the three influential moves
- Use a script to demonstrate how to frame your influential objective and interact to support and achieve it
- Use logic, emotion and authority to support your objective
- Get feedback on the effectiveness of your personal style
Facilitation Skills
- Learn to gain the confidence of the group
- Learn to conduct needs assessment
- Create meeting and event agendas that use time to keep things vibrant and meet the objectives
- Learn to facilitate high participation events using professional group processes that foster group ownership
- Ensure capture of information during the process
- Create succinct actionable reports
- Follow up with the stakeholder team
Managing Media Interviews
- Master the right preparation
- Decide how you need to be perceived to be effective
- Package your sound bites
- Distinguish how to prepare and deliver for print, radio, and television interviews
- Control your message when the questions are challenging
- Respond: in an information vacuum, in an office crisis, for damage control, to combat disinformation
- Develop a positive to neutral relationship with the interviewer
- Manage the camera; manage your appearance
Writing: Financial/Technical/Business
- Define your audience; tune into national, regional, cultural biases
- Define the objective of the communication
- Determine what your key messages are
- Structure in one of three important ways
- Craft press releases, correspondence, email, minutes of meetings, reports, proposals, speeches, PowerPoint, articles, talking points, etc. and get to use great templates
- Get feedback on your own writing effectiveness
Conflict Management
- Identify the real interests of the other side
- Expand the pie and add more options to negotiate resolution
- Learn to frame your objective as a win/win proposition; learn how not to respond to an ultimatum
- Use the DESC script to avoid judging, whining, accusing, or making sweeping generalities
- Solve cases in manager-employee conflict; employee-employee conflict; conflict with vendors, contractors, consultants, board members and community activists
- Role play persistence and dodging pressure tactics
- Illustrate creative problem solving techniques
- Create alternatives and options to get past impasses
Communicating for Results
- This comprehensive communications program provides training in all the interpersonal skills described in the workshops above.
Executive Presence
- Build self confidence and manage self-consciousness when speaking impromptu
- Demonstrate key verbal and non-verbal management of executive presence
- Simulate best practices of speaking at meetings, on conference calls, and interpersonally; demonstrate how to promote identification with your audience and leave an enduring positive impression
- Use 3 hooks in the art of persuasion
- Identify the action objective you must accomplish
- Listen and respond to challenges and objections while maintaining win/win, civility and control
- Provide video, written and verbal feedback